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1. The domain were we host do not assume any responsibility to bot / to BIGPOINT / to me.

2. The use of our software is on your own responsibility.

3. Software is used at your own risk, DarkOrbit accounts can be blocked if they are caught up in using it.

4. Members from BIGPOINT company have no right to use this website, or take possession of this softwares.

5. This program is a helper type program, no way violate the copyright of BIGPOINT.

6. This program is not illegal, just break a rule of the game.

7. I don't have any connections with this software's, being just reseller.

8. The owner of paypal/bank/wu payment has nothing to do with the owner of website, he is just helping with the payment method.

If you need to contact the owner of website, write to bestbotsro@yahoo.com

9. Those projects are free time developed, so a project can be updated in 1 day or over years. (All downtime will be compensated)

10. When you buy from our website you give your consent that you agree with our terms & conditions and refund policy.

11. This website is not associated with Bigpoint GmbH and the software may be against their TOS/EULA. When using the provided software, you are aware and responsible of the risks and actions that may be taken against you or your account(s).

When you use this software you accept the Terms and Condition from BIGPOINT from paragraph 1.2.9:

"1.2.9 The Games and Services can only be accessed by means of a standard web browser or special tools which have been provided or expressly approved by Bigpoint GmbH (Ban on of non-authorized scripts). In other words: The use of programs which cause excessive server load are strictly forbidden. The application of software to systematically or automatically control games or individual game functions such as bots, macros, etc. or to reproduce or evaluate games, game components or content provided on the Bigpoint platform is prohibited."

A. REFUND POLICY

If you conclude that our service does not meet your requirement, you can either contact us for a refund (if you purchased the product from our Website within the last 48 hours), or follow the refund policy of the reseller from whom you purchased the software.

Thank you for trying our products.

To arrange a refund, complete the following steps:

Step 1. Determine Eligibility

If you wish to arrange a refund for any software purchased directly from our website, we offer a 48 hours money back guarantee.

Refunds are available to those customers who purchased the software within the last 48 hours, as demonstrated by your proof of purchase information and if you meet requirements from Step 3. If you have this receipt, please follow the instructions in Step 2.

As you should know before ask for refund, there is a tax for every refund depends on sum which is taken by paypal (for ex), customer is mandatory to pay the refund fee.

Step 2. E-mail Your Proof of Purchase

To claim your refund, please forward the e-mail confirmation (receipt) to bestbotsro@yahoo.com

The bestbots.ro online orders are handled using Paypal and other method payments. For each purchase from the bestbots.ro website you should have received an e-mail confirmation from Paypal. Among other things, this e-mail indicates the following:

   Source of purchase (Paypal);

   Customer Number, Order Number, or Reference Number;

   Product Ordered;

   Date of Purchase;

   Price Paid.

If you are unable to locate your e-mail receipt, you must give us your contact information and other details so that we can locate your order. The information you send must include the following: your full name, estimated date of purchase, purchased product, purchase price, and reason for returning the software. The date of purchase must be within the last 48 hours. E-mail this information to bestbotsro@yahoo.com

We will send you an e-mail to notify you whether you are eligible for a refund based on the proof of purchase you provided and product package you returned to us (if any). You must also destroy all copies of the software you may have made or stored in any place, as well as remove the software from any computers owned or controlled by you.

If your request for a refund is confirmed, a credit will be processed to your credit card account within 2 to 7 business days following confirmation of eligibility.

Step 3. Therefore, we DO honor requests for the refund on the following reasons:

• non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. If this take more than 72 hours you are eligible for non-delivery, in this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing department in writing within 48 hours from the order placing date. Otherwise the product will be considered received and downloaded;

*Vertex products are automated delivered when you make a purchase, from contact@vertex-tools.space

• major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team's approval. We keep the right to rectify the error or defect within 6 month. If any deficiency is approved and we fail to correct it within 6 month from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer's choice, replacement of the product of the same or around the same value can be offered; Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.

• product not-as-described: such issues should be reported to our Technical Support Department within 48 hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored. Sample products are available for evaluation purpose at our free sample section or videos presentation.

• download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Technical Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a "download issue" reason. Failure to receive assistance for downloading or unzipping within 48 hours may result in a refund decline;

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions, vps, vpn, etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. We are not responsible for your computer configuration, internet speed, and BIGPOINT servers ping.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

If you have any questions concerning this policy, please contact our sales department at bestbotsro@yahoo.com

B. DISPUTES and CHARGEBACKS

If you dispute with false claims and accusations, and if you are not in the 48 hour time frame, you are not eligible for refund and you are not allowed anymore to use/buy any of or products/services on all websites associated to us.

But everyone have a second chance, so if you want a comeback, you need to send the total amount of your disputes to us as a payment and to pay a chargeback fee of 16 euro (if case). (Even if you didnt use the full time of your licenses).

Attempting to scam (start dispute and you lost it), will not lead to reactivate your license, you need to buy another one. It will be considered handling fee for the time and reputation lost.

Contact us for more details.

C. Policy Changes

We reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy. Any such revision or change will be binding and effective immediately following the posting of the revised Refund Policy on the bestbots.ro websites.

If any of software / application / service presented on this website will be not continued / updated because of developer / reason of service, we will not assume any responsibility and you will not be refunded, only if you are on the 48 hours refund policy.

You agree to periodically review our websites, including the current version of our Refund Policy. Our refund policy is made available on our websites. It is your obligation to review our refund policy for any such revisions.

D. GDPR compliance

bestbots.ro and its domains, dont use any cookies that store any personal informations.

If you think we do have stored a personal information, please inform us immediately.

Any payments made on our website is considered as donation. By donating through our website, you support us and our partners.

Thank you for your kindness.

last update 01.01.2020

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