Before all, if bots/tools are not working, check manually in game to see if darkorbit works, check all the time the website to see if new version are available, and always check the STATUS from our website or within bot/tool software.
Q: How I start / run Vertex TOOL ?
A: Follow the steps from this link.
Q: How I buy a license for Vertex TOOL ?
A: Very simple, follow the steps from this link.
Q: How I move a license for Vertex TOOL ?
A: You have unlimited moves, just generate new Authentication key, and copy paste it on new computer. Works with one computer in same time, the other auth key will be invalid.
Q: What happens if I buy new license but the current one it`s not over ?
A: You need to wait until current license expire. You can also activate it on a new vertex account, but please remember the user and password. The time on a new license dont run off until you activate it.
Q: I cannot activate license, give error: * Invalid license key ?
A: You mistype the license, make sure you copy paste without spaces and write correctly.
Q: It gives me error about qt5core.dll not installed ?
A: Please install the necesarry files according to how to instructions.
Q: Why the tool goes in state "OFFLINE" and show message in bot "The tool is currently offline and will stay so until an update arrives." ?
A: All the time when Darkorbit client version is updated, the tool is offline until we update it. This is mandatory and expect happens at least once / week (never more than 5 times / week). Check our website for updates, usually 2-6 hours until update is complete, but sometimes can take also 24-120 hours (or more) depends on how much we need to investigate before release a new version for your safety.
Q: What happens with the license time when tool is OFFLINE ?
A: All the time while the tool is offline, it will be added back to your license. We always compensate even more than you loose. You can check this in your Vertex account page under “Profile” link.
Q: Why the tool "still running while the tool is OFFLINE" ?
A: If you dont logout from game while you are connected with tool, the tool is fine to run, because he will use the old client version from darkorbit, which is fine and safe because same thing can happen if you play in browser.
Q: Is the bot "compatible with MAC OS" ?
A: No. You can try with virtual machine emulator Oracle VM VirtualBox (free), download the bot and see if you can open it.
Q: What bugs does this tool have ?
A: Check the link over here.
Q: Got a new question / problem ?
A: Contact us, this FAQ will be updated. You may check also the forum !
